Returns & Policies
At Cart Wave, your satisfaction is our priority. Here’s everything you need to know about our returns, shipping, and policies.
Return Policy
If your product arrives defective, just email us (support@cartwave.store) the details with a picture within 15 days of delivery, and we’ll be happy to issue a refund.
- Items must be unused and in original packaging.
- Refunds will be issued to the original payment method.
Shipping Policy
We aim to deliver your order quickly and reliably. Standard shipping takes 5–10 business days within Canada, the US and Europe
- Orders are processed within 1–2 business days.
- Tracking information will be sent via email.
Privacy Policy
Your privacy is important to us. We never share your personal information with third parties without your consent.
- All transactions are secured with SSL encryption.
- We only use your email for order updates and promotions (with opt-in).
Terms & Conditions
By using Cart Wave, you agree to our terms and conditions. Please read carefully to ensure a smooth shopping experience.
- All prices are subject to change without notice.
- Cart Wave reserves the right to refuse orders in case of suspected fraud.
- We are not responsible for delays caused by customs or carrier issues.